What carrier do you use to deliver my order?
We use Royal Mail to deliver both UK and International orders. If you select an Express Delivery option we use DPD on most occasions, although sometimes we have to find other, more suitable options, such as DHL.
How long will my order take to arrive?
Standard postage to the UK is via 1st or 2nd Class post (you can select your preference at checkout). Royal Mail states 1st Class post should be received within 1-2 working days, and 2nd Class post within 2-3 working days, however please note that this is an estimate, not a guarantee. Experience has shown us that orders can sometimes arrive quicker than expected and, at other times, can take a little longer. If your order hasn't arrived within 10 working days of it being sent (UK orders), or 25 working days (International orders), please get in touch with us and we'll track it down for you. If it's clear that your order has been lost in the post (for example, if the tracking is not updating), we can either send a replacement or process a full refund, whichever solution works best for you.
Estimated delivery times vary from country to country, so we recommend you use the following timescales as a guide:
United Kingdom: 3-14 Business days
Europe: 1-8 Weeks
North America: 2-12 Weeks
Australia, New Zealand and Oceania: 2-12 Weeks
Will I have to pay customs and import taxes?
Yes, customers are responsible for any customs and import taxes (and associated administration charges) that may apply. Alcove Art are not responsible for delays due to customs.